HomeServicesAboutContact

Privacy Policy

Last updated: 1 September 2024

This Privacy Policy explains how JR Mobile Diesel Repair ("we", "us", "our") collects, uses, stores, and shares personal information when you use our website at https://jrmobiledieselrepair.com or contact us in connection with our services. We are committed to handling your personal data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

JR Mobile Diesel Repair is a mobile diesel engine repair and maintenance service based in Stone, Staffordshire, ST15 0AE, United Kingdom. For the purposes of data protection law, we are the data controller in respect of the personal information we collect about you.

If you have any questions about this policy or about how we handle your data, you can contact us at:

  • Email: [email protected]
  • Phone: +44 078 8294 1516
  • Post: 31 Ernald Gardens, Stone, Staffordshire, ST15 0AE

2. What Personal Information We Collect

We only collect information that is necessary for the purposes described in this policy. The types of information we may collect include:

  • Contact information: Your name, email address, and phone number when you submit an enquiry or contact form.
  • Service enquiry details: Vehicle information, fault descriptions, and your preferred contact times when you request a service.
  • Technical data: Your IP address, browser type, device type, operating system, referral source, pages visited, and session duration, collected automatically when you visit our website.
  • Cookie data: Information stored in cookies as described in our Cookie Policy.

We do not collect any special category data (such as health information or financial data) through this website.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To respond to enquiries and provide the services you have requested.
  • To communicate with you about your booking or service appointment.
  • To improve the performance and content of our website.
  • To comply with legal obligations.

We do not use your data for automated decision-making or profiling. We do not sell your personal information to third parties.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

  • Contractual necessity: Processing required to provide you with our services or respond to your enquiry.
  • Legitimate interests: Processing of technical and analytics data to maintain and improve our website, where this does not override your rights and freedoms.
  • Consent: Where we ask for your consent (for example, for non-essential cookies), you may withdraw that consent at any time.
  • Legal obligation: Where we are required to process data to comply with applicable law.

5. How Long We Retain Your Data

We retain personal information only for as long as is necessary for the purposes for which it was collected:

  • Enquiry and contact form submissions are retained for up to 12 months unless they lead to an ongoing service relationship.
  • Service records are retained for a period of up to 6 years in accordance with standard business practice.
  • Technical and analytics data is typically retained in aggregated, anonymised form after 26 months.

6. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information with trusted third parties in the following limited circumstances:

  • Service providers who operate our website or analytics systems, subject to appropriate data processing agreements.
  • Law enforcement or regulatory bodies where required by law or to protect our legal rights.

Where any third-party processor handles data on our behalf, we ensure appropriate contractual and technical safeguards are in place.

7. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

  • Right of access: To request a copy of the personal data we hold about you.
  • Right to rectification: To request correction of inaccurate or incomplete data.
  • Right to erasure: To request deletion of your data in certain circumstances.
  • Right to restrict processing: To request that we limit how we use your data.
  • Right to data portability: To receive your data in a structured, machine-readable format.
  • Right to object: To object to processing based on legitimate interests.
  • Right to withdraw consent: Where processing is based on consent, to withdraw it at any time.

To exercise any of these rights, please contact us using the details in Section 1. We will respond within one month of receiving your request. If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website uses cookies to function and to collect anonymous analytics data. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.

9. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when the policy was last revised. We recommend checking this page periodically.